When I came back to the Crescent Inn
to pick up our order–chicken parm dinner, spaghetti and sausage, flounder and shrimp, and chicken tenders–the red-haired woman behind the counter was packing it up

She wore a leopard-print mask that fell slightly below her nose
On her left arm were tattoos of origami cranes
On her right arm a purple dahlia

She was telling me that she was just waiting on one more salad and the chicken parm when another customer walked in
A short, round woman with a brown ponytail, wearing a pink shirt
She was wearing a disposable mask
but asked the red-haired server–I’ll call her Dahlia–
if she could have a mask from the box on top of the counter
Dahlia said, “they’re a dollar,” and the customer–I’ll call her Karen–seemed
disgusted, as if Dahlia had said, “they’re pre-infected with COVID.”

Karen announced, “I’m here to pick up an order!”
and Dahlia said, “Yes, ma’am, I’m just packing up this lady’s order and I’ll be right with you.”

“I ordered an hour ago!” Karen proclaimed, although she had just walked into the restaurant.

“I’ll get your food as soon as I can,” Dahlia said, while checking and double checking that all of the items in my order were present, including the little containers of ranch dressing for the side salads, and the garlic bread that was actually just buttered toast, maybe with a hint of garlic powder, wrapped in brown wax paper. “I’m just one woman.”

Evidently this comment provoked Karen. Perhaps she thought Dahlia should be several women.

“Why you gotta treat me like shit?” Karen asked. I stood up straighter and shifted away from Karen as subtly as I could manage.

“I’m sorry?” asked Dahlia. “What did I do to upset you?”

“You’ve been treating me like shit from the moment I walked in here,” Karen explained, as if using logic. “Will you hurry up and get my f***ing order? I’ve never been in here before but I’m being treated like shit. Is Mike here? Mike knows my sister.”

“He is here,” Dahlia said. “Would you like to speak to him?”

“No, but he knows my sister!” Karen reiterated.

Dahlia looked at me and I looked at her, eyes wide. “You wanted ranch with that salad?” she asked, even though she knew. “Yes, please,” I answered, with all the politeness of a person who had definitely not been treated like shit and had not witnessed anyone else being treated like shit, other than the way Karen was treating Dahlia.

Dahlia used the opportunity to go into the kitchen to get the ranch dressing, murmuring an explanation of what was unfolding out front. I expected a manager or someone authoritative to come out to appease Karen. Instead, a man with a gray mustache came out, surreptitiously looked around, and dumped a bucket of clean silverware onto a dishtowel on the counter. He returned to the kitchen.

While Dahlia was in the kitchen, Karen muttered to herself about how she had been treated. I continued to inch away.

Finally Dahlia finished packing up my order and handed it to me. “Here you go, honey, you have a wonderful evening. Enjoy your dinner!” she said in a tone that said, “look how I am pleasant and definitely do not treat customers like shit!”

“Thank you so much,” I said, “You have a good night” in a tone that I hope conveyed, “I’m so sorry that this lady is being so inexplicably rude to you and I would have definitely said something to her if I had not been afraid she had a gun, which is not an unreasonable fear given the culture of impulsive gun violence in our country, including a recent episode in which a security guard at a dollar store was shot to death by a customer who did not like being asked to wear a mask.” Hopefully she understood.